15 days unmodified return policy

We will accept any unused and unmodified items purchased from us within 15 days.

Modified product return policy

If you have modified your part and something goes wrong, contact our technical team at customerservice@edwinrobotics.com who will gladly help troubleshoot and determine if your parts are defective.

In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as we see fit.

For orders collected at our pickup point, customers will need to arrange the delivery of the item(s) to us.

Damage in Shipment
Please email customerservice@edwinrobotics.com with a description of the damage, and pictures of the package as well. This will help prevent similar issues

 

General Return Guidelines:

  • An RMA needs to be arranged prior to returning the item.
  • Items will be shipped via the original mode of delivery
  • Returns must include any accessories, documentation etc. included with the product.
  • Please do not remove, desolder, or otherwise modify any connected items before contacting Tech Support.
  • Eligibility for return of modified items is determined on a case-by-case basis; we cannot guarantee eligibility for modified items.
  • Returns may take up to 2 weeks to process, not including transit times.
  • Edwin Robotics will pay/refund shipping charges if the damage is found to be related to a manufacture error.
  • Returns for orders older than 15 days are eligible for replacement or store credit only.
  • Refunds will be made onto the original mode of payment. Credit Card refunds may take up to 45 days depending on issuing bank.
  • In the event that your return is not received in restockable condition, we reserve the right to change your refund method to store credit only.

Non-Returnable Items

The following items cannot be returned:

  • Pitop
  • Batteries

If a non-returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.

Order Cancellation:

Orders can be cancelled anytime before being shipped.