Shipping Policy

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer. Please see the Same-Day Shipping section for details.

You will receive at least 2 emails for each order you place:

  • The Order confirmation verifies that your order is in our system. Please review the email to makes sure all the information is correct. Contact us immediately if something is wrong as we pack and ship our orders as soon as we can.
  • The Shipped/Ready for Pick up Notification is to let you know that your order is ready for pick up by you or Aramex.

Shipping within UAE

Orders over 170 AED are shipped for free within the UAE using Wing courier. You will see the option during checkout. For all other orders we have a fixed delivery fee of AED 20/25 depending on the carrier chosen.

We offer Cash on Delivery option only for orders within the UAE.

Delivery within the UAE is usually within 1-2 working days, provided a clear shipping address is mentioned.

Store Pick Up

Orders can be picked up from our office in Al Quoz, refer to the map below for exact location.

Orders are usually processed in 2 working hours, please await an email confirmation before collection. For more information please contact at +971-4-2252574.

Note: Pick up in store orders will be held for 7 days before cancellation.

Our pick up timings are:

Sat-Thu - 10AM - 6PM

International Shipping

Although our system currently does not automatically calculate shipping rates outside of the UAE, we do ship. Please send us an email at [email protected] with your requirements and full address and we will send you a custom quote in 1 working day. We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Note: Payments for international orders are in USD and done via PayPal

Aramex offers delivery within 3-5 working days, provided a clear shipping address is mentioned

Duty and Taxes

All duties and taxes for international shipments are the responsibility of the customer. Edwin Robotics is not responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.

Same Day Shipping

Orders placed are shipped the same day if:

  • The order is placed before 3PM Gulf Standard Time
  • The order is placed on a business day
  • All items are in-stock

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