Shipping Policy


We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer. Please see the Same-Day Shipping section for details.

You will receive at least 2 emails for each order you place:

  • The order confirmation email verifies that your order has successfully be registered in our system. Please review the email to makes sure all the information is correct. Contact us immediately if something is wrong, as we pack and ship our orders as soon as we can.

  • The Shipped/Ready for Pick up Notification email is to let you know that your order is ready for pick up by you or on the way to you by your selected courier.

Within UAE:

Shipping Fees:

  • Orders over 100 AED (tax incl.) are eligible for free shipping.

  • For order not meeting this threshold, shipping fees start at 10 AED.

Payment Options:

  • Our couriers currently only accept cash payments for orders during delivery.
  • For credit card payments, it would need to be made when placing the order.

Delivery Time:

  • Delivery within the UAE is usually within 2 working days, provided a clear shipping address is mentioned.

Store Pick Up:

  • Orders can be picked up from our warehouse in Al Quoz, Dubai. Refer to the map below for exact location.
  • Orders are usually processed in 2 working hours, please await an email confirmation before collection. For more information please contact at +971-4-2252574.
  • Pick up in store orders will be held for 7 days before cancellation.
  • Our pickup timings are Sat-Thu - 10AM - 6PM

International Shipping:

  • Currently the website only calculated shipping within the GCC, the shipping fees are calculated during checkout based on the items being ordered.
  • For orders outside the GCC, please contact us at [email protected] for a custom shipping quote.
  • We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
  • Delivery is typically within 3-5 working days, provided a clear shipping address is mentioned

Duty and Taxes:

  • All duties and taxes for international shipments are the responsibility of the customer. Edwin Robotics is not responsible for any extra charges once the original package has been shipped.
  • If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.

Same Day Shipping:

Orders placed are shipped the same day if:

  • The order is placed before 1PM Gulf Standard Time
  • The order is placed on a business day
  • All items are in-stock

 

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